Making information accessible

Simple Steps

There are a number of ways in which you can make information accessible to deafblind people. Consider:

• Text size - Use Arial 14 font, or larger, in bold, using lower case with only necessary capitals, justified to the left and using no underlining.
• Language – Practice language modification to avoid lengthy documents. Take time to ensure clear unambiguous statements are used, avoiding excessive use of acronyms or jargon.
• Formats - Alternative formats should include the normal large print, audio tape, Braille, and an easy to understand version. In addition offer a summarised version. Other formats should include Moon, CD, disk, a British Sign Language version and a sub-titled version.
• Communication support - Be aware that alternative formats may not be enough. It may be necessary to make arrangements to provide one to one specialist communication support to enable deafblind people to access routine information, use the telephone, internet or helplines etc.
• Support services - Ensure staff are aware of how to access communication and support services.
• Leaflets - Have a small number of publicity leaflets readily available in these formats. Use simple designs. Print on matt paper. Do not print text on top of pictures.
• Service access - Consider the use of one to one specialist communication support, home visits, telephones, text messaging, minicoms, email and the internet to improve access to your service.
• Websites - Consider how accessible your website is for dual sensory impaired users. Give descriptions of all visual content including graphics. Have a text only option. Follow W3C Guidelines (www.w3.org/WAI).
• Training - Provide deafblind awareness training to your staff.
• Involvement - Involve deafblind people in service planning and obtain feedback from them.
• Location - Staff should be aware of the importance of good lighting and the problems that can be caused by background noise and visual noise. If possible use a quiet room.
• Loop System - Have a working loop system available for hearing aid users.